What if the utility company does not service my address?

If your utility provider says they don’t service your address, don’t worry! Here’s a quick guide to help you figure out what to do next.

The provider listed is wrong, but I know the correct provider. How do I update this?

• Open your utility setup form. Need help accessing your form? Read more here.

• Select the utility you need to update.

• Click on “Other Company”, select "Other" from the Select the provider you chose drop down.

• Enter your account information, and click Save.

The provider listed is wrong, and I don’t know the correct one. What should I do?

• Contact our utility setup team via text at +1 (737) 377-1570 for help identifying the correct provider.

• Check Your Lease: Confirm within your lease to ensure gas is not required.

• Hide the Utility: If gas isn’t needed, you can hide it in your utility setup form to complete the process. How do I hide a utility that is not needed?

The utility company says my address isn’t correct. What now?

• Confirm Your Address: Double-check the address in your lease or with your property manager.

• Provide the correct address to the utility company.

• Inform our support team via text at +1 (737) 377-1570 about the incorrect address by providing the updated information, and we’ll help you get it fixed.

What if my address is serviced by an HOA?

• Some HOAs manage utilities directly. Contact your HOA to confirm if this applies to your home.

What if my home is newly built or on a private water system?

• New Construction: Reach out to your property manager for assistance, as utilities may not yet be connected.

• Well Water System: If your home uses a private well, confirm this with your property manager, and hide the water utility in your setup form.

If you’re still having trouble, contact our support team at +1 (737) 377-1570 for personalized assistance. We’re here to help!

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