Utility Set-up Guide: 🛜 Transferring Internet

If you already have an internet plan and want to transfer it to your new home, the utility setup link you received makes it easy. Follow these steps:

• Access your utility setup link. (Read How to access your link here?)

  

• Navigate to the Internet tab and select Transfer My Current Internet.

  

• Enter your current internet provider’s name and click Search.

  

• Provide your current plan details.

  

• Choose to update your equipment, if available. Click Next.

  

• Select your current internet speed or upgrade to a faster speed.

  

  

• Click Continue.

• Review your transfer details on the next page.

• Enter any required information and click Complete Transfer.

  

• Look out for email updates with your order details and any follow-up required.

  

• If you have rental equipment, return it to your provider’s store.

• Acknowledge that fees may apply if equipment is not returned by selecting I Understand.

  

Pro Tips

• Ensure all information is up-to-date and accurate.

• Follow any additional steps from your provider to complete the transfer.

That’s it! You’re all set to transfer your internet to your new home, keeping you connected without hassle.

• I don't see the provider I want in the website, what do I do?

  If your desired provider is not listed, please let us know. We will verify the situation and ensure the provider can be added to the system by our designated team.

• How do I skip past transferring in the website if my provider is not listed?

  If activating a specific utility is not necessary, you can select the option to "Hide the utility." This will allow you to move forward without selecting a provider. For further assistance, feel free to contact us directly.

• Is there anything else I need to look out for after transferring internet?

  Once the transfer is complete, ensure the following:

  • Confirm with your internet provider that the service is already scheduled for activation.

  • Check if there are any additional setup steps required, such as installing a new router or modem.

We can also assist you directly with the transfer process, ensuring it is handled smoothly and efficiently. Let us know if you’d like us to take care of this for you!

We can also assist you directly with the transfer process, ensuring it is handled smoothly and efficiently. Contact our support team here.