When to contact your Property Management team

Moving into a new home comes with a lot of questions, and we’re here to help! Below are answers to some common inquiries renters may have during the move-in process, including utility setup and other related topics.

If you have questions about keys, access codes, or move-in logistics:

• Who to Contact: Your property manager or landlord is the best point of contact for issues related to keys, lockboxes, or property access.

• Helpful Tip: Check your lease or welcome email for details about how and when you’ll receive your keys.

For questions about property amenities, parking spaces, payment before move-in or rules for moving in:

• Who to Ask: Reach out directly to your property manager or leasing office. They can provide the most accurate and up-to-date information.

• Where to Look: Your lease agreement or welcome packet may also address these topics.

If your move-in date has changed and you need to update your lease start date:

• What to Do: Contact your property manager or landlord to request the update.

• Impact on Utilities: Notify your utility providers, and update your utility setup form with the utility activation dates to ensure your services begin on time.

• Pro-tips: Some utility companies may need access to the home, so coordinate with your property manager for access.

If you’re unsure which utilities you need to set up:

1. Check Your Lease Agreement: It will often specify required utilities, like water, gas, or electricity.

2. Ask Your Property Manager: If the lease isn’t clear, your property manager can confirm which utilities are needed and whether there are preferred providers.

3. Platform Assistance: If you’re using our utility setup platform, it may list required utilities for your property address. Check out our help article here for more information.

If the utility company says the previous renter has not moved out yet:

1. Obtain a Move-In Document from your Property Manager: Most utility providers will accept a lease agreement or a move-in letter as proof of your occupancy.

2. Submit to the Provider: Provide the document to the utility company to confirm your tenancy and start service. This typically occurs via email communication with the utility provider.

3. What to Ask for: Contact your property manager if you need help obtaining the required documentation.

If you have additional questions about your move-in process or utility setup, feel free to:

• Reach Out to Support: Contact our support team for assistance with your utility setup form or other related concerns here. You can also check out our FAQ'S here.

• Contact Your Property Manager: For property-specific issues, your property manager or landlord is your go-to resource.