What Happens if the Previous Tenant Didn’t Cancel Their Service?
If the previous tenant’s service is still active, it could affect your utility setup. Here’s what to know:
Delays in Activation: The provider may need the old account closed before activating your service.
Proof of Move-In: You might need to show proof of your move-in date to avoid being billed for the previous tenant’s usage.
Automatic Account Closure: Some providers close inactive accounts after a set period, but this isn’t guaranteed.
What to Do If the Issue Persists
Contact the utility provider’s customer service to escalate the situation.
Notify your property manager—they may be able to assist in resolving the issue with the previous tenant.
If the provider needs the prior tenant’s cooperation, let your property manager know, as this could complicate the process.
Pro Tip: Address this issue as soon as possible to prevent delays in activating your utilities.