Utility Set-up Guide: 💧 Water

Setting up water service for your new home is simple and essential. Here’s a quick guide to get started:

• Service address.

• Lease start date.

• Proof of identity (e.g., driver’s license).

• Social Security Number or another ID (if required).

• Some utility companies may also require:

  • Lease Agreement

  • Master Lease Agreement (provided by your property manager).

  • Meter Number (ask your property manager)

  • Past utility reference

  • Employer information

Pro-Tip: It’s a good idea to start the process at least a week before your move-in date to avoid gaps in service.

• Access the utility set-up form and view your options for water.

  

• Visit their website or call their customer service to set up service.

  

• Be prepared to pay a deposit, if applicable.

  • Rush activations could result in extra fees. Be sure to ask for a detailed breakdown.

• Ensure the water service will begin on your move-in date.

• Activation depends on:

  • Service availability in your area.

  • If a technician visit is required.

• Pro-Tip: Check if the property manager or previous tenant canceled the service, as delays can occur if it’s still active. Notify your property manager if there’s a pending payment from a previous tenant.

• Collect the account ID for your new utility.

• What do I do if no account ID was given?

  • Please capture one of the following:

    • Capture a screenshot of your confirmation email.

    • Capture a screenshot of your confirmation number.

  • Ask the utility provider for a confirmation or account number for your utility account.

• Follow the steps here to enter your account ID or confirmation number. You will also need your activation date. 

• We made it easy to set up your utilities! Take a look at your utility set-up form to see what providers are available and how to contact them.

• Some water providers require a deposit based on your credit or rental history. Contact your provider for details.

• If water is included, your property manager will handle the setup. Confirm this in your lease agreement.

• Update the form to reflect this to avoid unnecessary notifications.

  • Click on "Have you been told you don't need water?" in your form. Then click hide this utility.

  • Make sure you do not need to set-up the utility for example if it is included in your rent, billed back by the owner, not required to set-up, etc.

    

    

• Some providers allow service transfers within their coverage area. Check with your provider for options.

By following these steps, you’ll ensure your water is set up and ready for move-in. For more help, reach out to your property manager or water provider directly!

Review FAQ's at the bottom of the page here. If you have any further questions about setting up utilities or determining what’s required, feel free to contact our support team here.