Setting Up Your Utilities In-Person

Some utility providers require you to visit their office to set up your account. While this process may take a little extra effort, following these guidelines will help you get everything set up smoothly.

Before visiting the utility office, make sure you bring all the required documents. These typically include:

• Service Address

• Lease Start Date

• Form of Identification

• Social Security Number

• Previous Residential Address

Some utility companies may also require:

• Lease Agreement

• Master Lease Agreement (provided by your property manager).

• Past utility reference

• Employer information

Pro-Tip: It’s a good idea to start the process at least a week before your move-in date to avoid gaps in service.

Locate the utility company’s nearest office:

• Visit their website or call their customer service line to confirm the address and operating hours.

• Double-check if an appointment is required or if walk-ins are accepted.

To avoid delays:

• Aim to arrive early, especially during peak hours.

• Bring a pen and any notes you might need about your utility setup preferences, such as start dates or account details.

At the office:

• Inform the representative that you’re setting up utilities for a new address.

• Provide the required documents and discuss any deposits or fees.

• Confirm the service start date and ask for a confirmation receipt or number.

Once the account is set up:

• Double-check that your start date matches your move-in timeline.

• Save any paperwork or emails provided during the visit for your records.

• Update your utility setup form with the account ID or a photo of the confirmation number on the forms provided.

What if I Can’t Visit the Office During Business Hours?
Some utility offices offer extended hours or weekend options. Check with the provider for availability.

Can Someone Else Set Up My Utilities for Me?
This depends on the utility provider. Typically, they may allow someone with a power of attorney or written authorization to set up your account. Your next best option may be to ask a house hold member on your new lease to set the utility up for you.

If you have any further questions about setting up utilities or determining what’s required, feel free to contact our support team here.