What to Expect After Setting Up Internet

Congrats on your new home! You just purchased internet within your utility set-up form.

Here's a step-by-step guide to help you understand what happens next and what you need to do.

• After placing your order, your provider will typically schedule an installation date.

• Check Your Confirmation: Look for an email, text, or call from the provider confirming the date and time.

To ensure a smooth installation process:

• Be Available: Make sure someone (18 or older) is home during the scheduled time. Contact your property manager to troubleshoot access to the home if needed.

• Clear Access Points: Move furniture or items that block access to:

  • Cable outlets or connection points.

  • Entry points where wiring might be installed.

• Gather Necessary Information: Have your account number or order confirmation handy for the technician.

A typical internet installation involves:

1. Equipment Setup:

   • The technician will bring and set up the necessary equipment, such as a modem and router.

     

2. Connection Testing:

   • The technician will test the connection to ensure the service is active and functioning.

3. Network Setup:

   • The technician will help configure your Wi-Fi network, including setting up your network name (SSID) and password.

Before the technician leaves:

• Test the internet on your devices to ensure it’s working properly.

• Ask the technician for help with any questions, such as connecting additional devices or troubleshooting tips.

• Place Your Router Strategically:

  • Position it centrally in your home for the best signal strength.

  • Avoid placing it near large metal objects or other electronics that could interfere with the signal.

• Save Your Credentials:

  • Write down your Wi-Fi network name and password for easy access.

• If you experience any issues:

  • Contact Your Provider: Most providers offer 24/7 support to help resolve technical problems.

  • Review Your Provider’s Welcome Materials: Check any guides or documentation provided during installation.

What if I Miss My Installation Appointment?
Contact your provider as soon as possible to reschedule. Some providers may charge a missed appointment fee.

Can I Install the Equipment Myself?
Some providers offer self-installation kits. Check your confirmation email or ask your point of contact with the utility set-up team if this option is available

How Long Does Installation Typically Take?
Professional installations usually take 1-2 hours, depending on your home’s wiring and any additional requirements.

If you need any further assistance, feel free to contact us here, or reach out to your provider.